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U.S. Citizen Services


Need to make (or cancel) an appointment? Please click here:



If you need an emergency passport appointment for urgent travel, please send an email to

Please read our Frequently Asked Questions’ section at If after reading the above sections you are unclear and/or cannot find a reply in our FAQs, please send an email to

In case of emergency

For U.S. citizen emergencies: (34)-91-587-2200
From the United States, Office of overseas Citizens Services: 1-888-407-4747.

Please remember that American Citizen Services staff does not answer visa questions. For information on how to contact the visa section, please visit our contact page.

The Consular Section of the U.S. Embassy in Madrid, the U.S. Consulate General in Barcelona, and five Consular Agencies located in cities around Spain provide consular services to the approximately 1,300,000 American tourists that visit Spain each year and to the over 90,000 U.S. citizens who are residing in Spain.

The American Citizen Services (ACS) Unit is located at:

American Embassy
Calle Serrano 75
28006 Madrid
Telephone (34) 91 587 2200

The American Citizen Services (ACS) Unit of the Consular Section provides information and assistance to U.S. citizens in the Madrid area. For information on all American Citizen Services please make your selection from the options on the menu at the left side of this page. You must make an appointment online to be allowed entry into the consular section for routine (non emergency) services. If you can conduct your business by mail or on-line, please do so.

For emergency assistance after hours, American citizens may call (91) 587-2200 and ask to speak to the duty officer.  No documentary or passport services are available on the last Friday of each month, evenings, weekends or holidays. You may also contact the Bureau of Consular Affairs of the US Department of State for assistance at 888-407-4747 (US toll free number) or at 317-472-2328 (from overseas).

The American Citizen Services Unit handles a wide variety of services. The unit issues emergency passports, processes passport applications, provides notarial services, provides voting information, and documents births and deaths of Americans in Spain.  It also assists travelers in distress; for example, in acquiring funds from home, in arranging for medical care, or in assisting Americans who are arrested or incarcerated in Spain.

Please allow several hours - while we make every effort to provide efficient service, unanticipated emergencies can occur at anytime and there may be inevitable delays in providing services to those seeking our assistance.

Recent world-wide terrorism events have created the necessity for restricting luggage, back packs, or carry bags being brought into the Embassy Consular Section. Please DO NOT attempt to bring these items inside. The guard has been instructed to prevent access of any luggage or carry bags or packs unless there is a clearly demonstrated emergency or medical need that is authorized by the Consular Officer or the Regional Security Officer.

In addition, due to the large number of individuals seeking assistance in the Consular Section, only those individuals with appointments are normally granted entry into the  Consular Section. Please ask accompanying family or friends to wait for you in a nearby location or arrange to meet them later in the day. We appreciate your cooperation and regret any inconvenience this may cause.

Travel alert, November 22, 2016

  • The Department of State alerts U.S. citizens to the heightened risk of terrorist attacks throughout Europe, particularly during the holiday season. U.S. citizens should exercise caution at holiday festivals, events, and outdoor markets. This Travel Alert expires on February 20, 2017.

    More information 

Important Notice

  • Extra Visa Pages no Longer Issued Effective January 1, 2016

    For more information, please visit this website.


  • Notice Regarding Cultural Ambassadors (Auxiliares de Conversación) Program in Spain

    If you are considering participating in the Auxiliares de Conversacion Program in Spain please read this important information regarding payment delays.