- The Department of State Bureau of Consular Affairs is currently experiencing technical problems with our passport/visa system. This issue is worldwide and is not specific to any particular country, citizenship document, or visa category. We apologize to applicants who are experiencing delays or are unable to obtain a passport, Consular Report of Birth Abroad, or visa at this time. We are working urgently to correct the problem and expect our system to be fully operational again soon. If you need immediate assistance, please call (+34) 91-123-8866.
If you cannot find the answer to your question on our website or here, please call our service center for help at no cost:Spain (+34) 91-123-8866
The website and call center are the only authorized methods to schedule a visa interview.
The call center is open as follows:
Monday - Friday, 7:00 - 21:00 (from July 11 to September 11, 2013)
Monday - Friday, 7:00 - 19:00 (from September 12 onward)
Local telephone: (+34) 91-123-8866
From outside Spain: 703-439-2364
Skype name: usvisaspain
Please note that the call center will be closed on all local and U.S. holidays.
To pay the Machine Readable Visa (MRV) fee to Citibank please visit http://spain.usvisa-info.com.
The payment can be done with a debit card or making a wire transfer. There is no longer an option to pay cash at a bank service counter. The Machine Readable Visa fees will not change. Payment processes for other related fees (for example, SEVIS or ESTA) will not change.