AMERICAN CITIZEN SERVICES
Introduction
The Consular Section of the U.S. Embassy in Madrid, the U.S.
Consulate General in Barcelona, and six Consular Agencies located in cities
around Spain provide consular services to the approximately 1,000,000
American tourists that visit Spain each year and to the over 80,000 U.S.
citizens who are residing in Spain.
The American Citizen Services (ACS) Unit is located at:
American Embassy
Calle Serrano 75
28006 Madrid
Telephone (34) 91 587 2240
Email: askacs@state.gov
American citizens in the Madrid area who require assistance should come to
the Embassy during walk-in service hours from 8:00 a.m. to 1:00 p.m.,
9:00 a.m. to 12:00 a.m. for notary services, or
call (91) 587-2240 between 3:00. p.m. and 5:30. p.m.
For emergency assistance after hours, American citizens may call (91) 587-2200 and
ask to speak to the duty officer. No documentary or passport services are
available evenings, weekends or
holidays.
You may also contact the Bureau of Consular Affairs
of the US Department of State for assistance at 888-407-4747 (US toll free
number) or at 317-472-2328 (from overseas).
The American Citizen Services Unit handles a wide variety
of services. The unit issues emergency passports, processes passport applications,
provides notarial services, provides voting information, and documents births
and deaths of Americans in Spain. It also assists travelers in distress; for
example, in acquiring funds from home, in arranging for medical care, or in
assisting Americans who are arrested or incarcerated in Spain.
Walk in Service
American citizens in the Madrid area who require assistance should come to
the Embassy during walk-in service hours from 8:00 a.m. to 1:00 p.m.,
9:00 a.m. to 12:00 a.m. for notary services, or
call (91) 587-2240 between 3:00 p.m. and 5:30 p.m.
Please allow several
hours - while we make every effort to provide efficient service, unanticipated
emergencies can occur at anytime and there may be inevitable delays in providing
services to those seeking our assistance.
Recent world-wide terrorism events have
created the necessity for restricting luggage, back packs, or carry bags being
brought into the Embassy Consular Section. Please DO NOT attempt to bring these
items inside. The guard has been instructed to prevent access of any luggage or
carry bags or packs unless there is a clearly demonstrated emergency or medical
need that is authorized by the Consular Officer or the Regional Security Officer.
In addition, due to the large number of individuals seeking assistance in the
Consular Section, only those individuals specifically requiring consular
services are normally granted entry into the Consular Section. Please ask
accompanying family or friends to wait for you in a nearby location or arrange
to meet them later in the day. We appreciate your cooperation and great any
inconvenience this may cause.
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