U.S. Citizen Services
If you need an emergency passport appointment for urgent travel, please send an email to askACS@state.gov.
If you would like to make an inquiry, please send an email to askACS@state.gov.
In Case of Emergency
For U.S. citizen emergencies: (34)-91-587-2200
From the United States, Office of overseas Citizens Services: 1-888-407-4747.
Please remember that American Citizen Services staff does not answer visa question. For information on how to contact the visa section, please visit our contact page.
The Consular Section of the U.S. Embassy in Madrid, the U.S. Consulate General in Barcelona, and five Consular Agencies located in cities around Spain provide consular services to the approximately 1,300,000 American tourists that visit Spain each year and to the over 90,000 U.S. citizens who are residing in Spain.
The American Citizen Services (ACS) Unit is located at:
Calle Serrano 75
Telephone (34) 91 587 2200
The American Citizen Services (ACS) Unit of the Consular Section provides information and assistance to U.S. citizens in the Madrid area. For information on all American Citizen Services please make your selection from the options on the menu at the left side of this page. You must make an appointment online to be allowed entry into the consular section for routine (non emergency) services. If you can conduct your business by mail or on-line, please do so.
For emergency assistance after hours, American citizens may call (91) 587-2200 and ask to speak to the duty officer. No documentary or passport services are available on the last Friday of each month, evenings, weekends or holidays. You may also contact the Bureau of Consular Affairs of the US Department of State for assistance at 888-407-4747 (US toll free number) or at 317-472-2328 (from overseas).
The American Citizen Services Unit handles a wide variety of services. The unit issues emergency passports, processes passport applications, provides notarial services, provides voting information, and documents births and deaths of Americans in Spain. It also assists travelers in distress; for example, in acquiring funds from home, in arranging for medical care, or in assisting Americans who are arrested or incarcerated in Spain.
Please allow several hours - while we make every effort to provide efficient service, unanticipated emergencies can occur at anytime and there may be inevitable delays in providing services to those seeking our assistance.
Recent world-wide terrorism events have created the necessity for restricting luggage, back packs, or carry bags being brought into the Embassy Consular Section. Please DO NOT attempt to bring these items inside. The guard has been instructed to prevent access of any luggage or carry bags or packs unless there is a clearly demonstrated emergency or medical need that is authorized by the Consular Officer or the Regional Security Officer.
In addition, due to the large number of individuals seeking assistance in the Consular Section, only those individuals with appointments are normally granted entry into the Consular Section. Please ask accompanying family or friends to wait for you in a nearby location or arrange to meet them later in the day. We appreciate your cooperation and regret any inconvenience this may cause.
DELAYS IN OVERSEAS PASSPORT PROCESSINGDue to a systems issue affecting global passport operations, there is currently a delay in the printing of U.S. passports that were approved at overseas passport facilities. Applications accepted on or after May 26, 2015 are affected by this delay. If you applied for a U.S. passport at a U.S. embassy or consulate after May 26 and have travel plans within the next 10 business days, please consider requesting an emergency passport at the embassy or consulate in which you originally applied. Information about how to apply for an emergency passport is available on embassy and consulate websites
Travel Safety Tips
As part of their 2015 Summer Safety Campaign, The Spanish National Police is encouraging travelers to carry a photocopy of their passport instead of the original to avoid the hassles of replacing it should it be lost or stolen. The photocopy of the passport will need to be notarized by the Spanish authorities; this can be done at any Spanish National Police station throughout Spain. There is no fee for this service and the notarized photocopy of the passport will be valid for identification purposes. This 2015 Summer Safety campaign begins 1 July 2015 to 30 September 2015. For more safety tips, see http://www.policia.es/consejos/turismo_en.html
Permanent Closure of U.S. Consular Agency in A. Coruña
For more information, please see the announcement.
Please note that all email correspondence from the U.S. Department of State will come from addresses with the domain "@state.gov." Furthermore, all U.S. government email correspondence will come from a domain terminating in ".gov."
- If you have received an email recently regarding a prior stolen passport, please be assured that the message is legitimate and originates from the Embassy. You are welcome to respond to the email itself or contact askACS@state.gov, on a completely voluntary basis.
Affordable Care Act
Notice Regarding Cultural Ambassadors (Auxiliares de Conversación) Program in Spain
If you are considering participating in the Auxiliares de Conversacion Program in Spain please read this important information regarding payment delays.